Grievance redressal
We aim to resolve complaints fairly and within the timelines RBI sets for NBFCs and digital lending.
Grievance redressal officer (ONKIST)
- Name: Grievance Redressal Officer
- Email: support@onkist.com
Write to us with your registered mobile number, application reference (if any), and a clear description of the issue. We will acknowledge and respond as per our internal policy.
Loan complaints
ONKIST is your lender and is responsible for sanction, disbursal, servicing, and recovery. Raise any loan complaint with the officer above. The same details are in your KFS and on Company & regulatory details.
Escalation to RBI
- If your complaint is not resolved within 30 days, or you are dissatisfied with the response, you may escalate to the RBI Complaint Management System (CMS).
- You may also use the RBI Sachet portal to report unauthorised digital lending apps.